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British Gas

British Gas Services Fix their Supply Chain with OpenText

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OpenText B2B Managed Services helps to reduce transaction costs, minimize stock levels, facilitate new international suppliers, and shorten order-processing times

Since we implemented OpenText B2B Managed Services, we have not suffered any major outages. We know that we can rely on OpenText for our EDI transactions, meaning we’re able to better serve our customers.

Badal Pandya, Development Manager, British Gas Services


  • Risk of downtime of key trading systems needed to be eliminated
  • Speed of transmission to trading partners was too slow
  • Process of onboarding new trading partners was complex and slow




  • All downtime eliminated with OpenText B2B Managed Services
  • Order processing times greatly reduced, resulting in less inventory being carried at warehouses
  • New trading partners can be added more quickly, including international suppliers

About British Gas

British Gas is the leading energy supplier in the United Kingdom (UK), serving around 11 million homes, as well as providing energy to nearly one million UK business premises. As well as supplying energy, their UK Residential Services business offers a comprehensive range of services, including installation and servicing of boilers, electrical systems, appliances, plumbing, and drains. These are all underpinned by a network of over 10,000 engineers, six training academies, and a state-of-the-art National Distribution Center. The company also offers insurance-based products, including boiler cover. For more information, visit: