Westgate Resorts
Westgate Resorts Leads Way on Digital Transformation
OpenText TeleForm and OpenText LiquidOffice transform document processes for timeshare group
Being able to do the same workload with fewer employees was a big saving for us and without a doubt, using the OpenText solutions has improved the service that Westgate can give to its customers.
Challenge
- Improve the creation and processing of large amounts of documentation
- Upgrade document handling, storage and availability through digitization of paper documents and workflow automation
Product(s)
Value
- Reduces agent headcount by 50 percent, resulting in significant savings
- Improves customer service by cutting response times from two days to just minutes
- Increases staff productivity by replacing manual processes with automated workflows
About Westgate Resorts
Westgate Resorts has established itself as a world leader in the timeshare and hospitality industry, with properties in Florida, Tennessee, Virginia, South Carolina, Missouri, Utah, Nevada, and Arizona. A recent development has also seen this fast-growing company purchase Cocoa Beach Pier, a center for restaurants and bars on Florida’s Space Coast.