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City of Madrid

City of Madrid Manages Content and Portals in the Cloud

City of Madrid logo

OpenText Cloud platform improves performance and citizen engagement on City of Madrid’s award-winning web properties

Providing electronic citizen services and moving to the OpenText Cloud is optimizing the service costs of website management and saving the citizens money.

Mercedes Lozano, Head of Portals and Content for IAM de Madrid


• Aging web management hardware, outdated software
• Intensive maintenance requirements for IT personnel
• Variable availability, usability for city web properties



• Upgraded, cost-effective web management platform
• Managed services model frees City IT to focus on improving service
• 24/7 availability, responsive web content enhances site usage, including:
   - Higher average visit times
   - 20 percent increase in page navigation
   - 17 percent reduction in page abandonment

About City of Madrid

Madrid is the capital city of Spain, and the largest municipality in the Community of Madrid and Spain. The city has a population of almost 3.2 million with a metropolitan area population of approximately 6.5 million. For more information, visit: