Public Sector solutions

Digitize processes and meet the challenges of fiscal austerity, transparent accountability and streamlined citizen services with Public Sector solutions from OpenText

Discover how Public Sector organizations can accelerate digital transformation with OpenText solutions.

Public Sector overview

Around the world, Public Sector organizations are navigating complex mission requirements, high expectations of citizen service levels, rapid technology changes and increased budget pressures. Policy requirements, such as FedRAMP and Cloud First, add an additional layer of complexity to their modernization efforts as Public Sector organizations continue to migrate their applications to the cloud.

To more meaningfully engage with their constituents and achieve their departmental mission, organizations are looking at technology as a source of real and lasting innovation, rather than a financial burden with additional overhead. Today’s Public Sector organizations understand that innovation is not only a driver for efficiency and effectiveness but also an operational imperative supporting the demands of their stakeholders.

OpenText™ partners with Public Sector organizations to create a more agile, secure and integrated digital environment. By enabling governments across the globe to digitize processes and meet their challenges of fiscal austerity, transparent accountability and the increasing demand for streamlined citizen services, OpenText drives digital transformations to empower an Intelligent and Connected Enterprise.

Segments served

Federal government

Focused on civilian government organizations at a national level

Defense and intelligence

Focused on the intelligence community, the military services, and defense organizations at a national level

Regional and local government

Focused on civilian government organizations at a regional (provincial, state) and local level

Public Sector industry challenges

Consumer expectations fueling citizen services innovation

Technology disruption is challenging governments at every level to keep pace. Consumers are more sophisticated than ever and demand positive customer experiences that include omnichannel, self-service online, mobile, not only from businesses but from the governments that serve them. Public Sector agencies are being asked to manage complex business processes and deliver the right outcome to constituents on the first touchpoint and every subsequent touchpoint, all while reducing costs and remaining transparent.
Legacy system maintenance costs debilitating innovation

The effort to maintain antiquated systems has had a severe impact on government IT expenditure. Legacy systems in the Public Sector cannot keep pace with changing organizational needs and are quickly becoming obsolete. These systems not only carry a huge operation and maintenance burden, they also introduce security risks and have become debilitating to the culture of innovation that is needed.
Pressure to integrate data and analytics into decision-making

Despite the successes that the Public Sector has seen in the past with analytics, data analysis is not integrated into most decision-making processes. By fully employing actionable data, organizations can make effective, more-informed decisions while enforcing security, privacy and regulations compliance and remaining focused on the mission.
Security and regulatory issues around cloud migration

Public Sector IT departments face unique challenges when migrating to the cloud due to regulatory and security requirements, such as FedRAMP, FISMA and UK Cloud First. By understanding and confronting the challenges associated with bringing their data to a cloud environment, organizations will be better equipped to meet mission requirements and serve their citizens.

Public Sector industry solutions

Citizen services

Provide citizens better ways to interact with governments and improve how services are delivered, while seamlessly managing behind-the-scenes workflows, data capture and integrations, to establish a foundation for evolving government service delivery.
OpenText Extended ECM for Government

Manage the content lifecycle of a Public Sector organization in a compliant manner and foster increased collaboration across agencies with application integrations and efficient, content enriched business processes.
eGovernment in the Cloud

Digitize and integrate information on a single platform with shared repositories and secure access, information and records management and process management tools to maintain a single source of the truth.
OpenText Application Governance & Archiving for Microsoft SharePoint

Build on any SharePoint implementation by making content accessible to personnel throughout its lifecycle to improve efficiency, reduce costs and comply with policies and regulations.