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OpenText Exstream Customer Communications Management Software

Transform customer communications into exceptional experiences

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OpenText Exstream overview

Learn how Exstream delivers highly-personalized, engaging customer experiences

OpenText Exstream™ is designed for omnichannel customer communication management (CCM), transforming regular customer communications into highly-personalized, engaging customer experiences. Exstream leverages data and existing content within the organization to deliver communications through customers' preferred digital and print channels, screen sizes and devices.

With on-premises and cloud deployment options, Exstream scales to fit the needs of any department or complex enterprise environment and speeds key business processes with accelerator packages offering easy integration with core systems.

 

Recognized as a leader in CCM software

OpenText™ ranks as a leader in the 2021 Aspire Leaderboard for Customer Communication

Get free premium access to the 2021 Aspire Leaderboard for Customer Communications

Aspire Leaderboard

What is customer communications management (CCM) software?

CCM software enables organizations to create, manage and deliver highly targeted, relevant customer communications for multiple digital and print channels, such as letters, invoices, bills, statements, and other customer correspondence. The best customer communications software helps companies streamline and automate their customer communications, support customer engagement initiatives and seamlessly integrate with existing business applications.

What's new in OpenText Exstream

Exstream CE is optimized for highly-efficient and scalable operations, better customer engagement, increased productivity and reduced total cost of ownership (TCO).

Download the Exstream CE product overview

  • Available on-premises or in users' choice of cloud
  • Streamlined user experience
  • Unified design, authoring, and orchestration
  • Easy rationalization and migration

Exstream features

  • Mobile customer communications

    Design responsive communications with outputs that scale and flow regardless of device or screen size. Import CSS directly from a design database and easily create or update rich web content.

  • Business content authoring

    Offer non-technical users the control to craft, edit and personalize content as well as create content and business rules without IT involvement.

  • Interactive editing

    Leverage web-based control of interactive editing for fast, personalized, one-to-one communications.

  • Customer engagement analytics

    Track communications delivery and respond automatically to failures or bounce-backs through an unlimited number of failover channels. Consolidate visibility into delivery, tracking and response.

  • Create dynamic and accessible PDFs

    Deliver "Universally Accessible" PDFs including dynamic charts, videos, hyperlinks, and other rich elements. Build communications that comply with WCAG 2.0, Section 508, ADA, and AODA standards.

  • Simplified rationalization and migration

    Eliminate content duplicates, cut down on similar templates and simplify migration with rationalization tools, reducing upgrade costs.

  • Integrated communications

    Integrate with data and content from any application, including ERP and CRM tools, such as Salesforce. Create highly-personalized, relevant communications delivered in customers' preferred channels.

CCM software benefits

  • Personalized experiences

    Tailor communications and content to deliver personalized experiences that boost customer engagement, drive revenue, and increase brand loyalty.

  • Omnichannel communications

    Reach customers through their preferred channels, including smartphones, social, email and SMS to increase business metrics, such as click-through rates.

  • Document automation

    Automate and re-purpose dynamic templates and documents to save time, money, and the need for technical resources.

  • Software deployment options

    Fit every need, from small, departmental projects to complex enterprise-wide deployments with on-premises, cloud or hybrid cloud deployment options.

  • Risk management

    Ensure the right content is available and used according to effective dates, jurisdiction, regulations, geography or other criteria.

  • Maximize customer lifetime value

    Uncover essential data about customer interactions throughout each touchpoint to improve future communications.

Industry tailored customer communications software

Exstream is used in various industries to deliver better customer experiences for policy holders, health plan members and other customer segments. Learn how a CCM solution can help overcome industry-specific challenges.

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