Digital Experience
Create customers for life
Deliver intelligent, relevant and efficient omnichannel experiences.
See how OpenText™ Experience Platform helps intelligently create, personalize and deliver true omnichannel experiences at scale
OpenText Experience Platform overview
Make the right impact as customers interact with your brand. The OpenText™ Experience Platform provides the solutions needed to connect entire customer journeys, across all critical touchpoints, helping exceed expectations while optimizing operations.
-
Create frictionless experiences -
Plug and play platform -
Make data-driven decisions -
Transform business at individual pace
Today’s customers are evolving with technology. Are you keeping pace? Explore how to create a continuous, connected customer journey that optimizes customer engagement and satisfaction for B2C, B2B and B2E experiences.
OpenText named a leader in the Omdia Universe: Selecting a Digital Experience Management Solution, 2020-21 report
Download the report
Benefits of the OpenText Digital Experience Platform
-
Improve customer experience
Create personalized experiences that resonate with audiences on any device at any time, anywhere.
-
Optimize operations
Realize the value of each investment while extending capabilities across the entire organization.
-
Enable new business models
Adapt to customer expectations as they change with new ways to sell, engage and assist.
Asurion
Learn how Asurion leverages data to put the customer at the center of every experience with the OpenText Experience Platform.
OpenText Experience Platform Capabilities
Bring content to the core of every customer interaction whether on the phone, in person or on any digital channel. Customize the solution to address specific requirements using any combination of the following capabilities:
-
Content Management
Content authoring, self-service apps, omnichannel delivery, personalized experiences
-
Digital Asset Management
Digital repository/media storage, usage control, media transformation, adaptive media delivery, brand portals
-
Customer Analytics, AI & Insights
AI, customer journey mapping, cross-channel interactions, closed loop feedback, speech and text analytics, testing and segmentation
-
Customer Communications
Personalized omnichannel communications, business content authoring, interactive editing, output management, automatic document generation
-
Process & Collaboration
No code/low code connections, content review and approval, creative collaboration, file sharing and sending
-
Voice & Contact Center
Workforce optimization, personal assistant, offline customer engagement, 1:1 touchpoint, two-way interactions
- OpenText™ Qfiniti
- OpenText™ TeamQ
- OpenText™ Qfiniti AutoScore
-
Messaging & Unified Communications
Omnichannel messaging (SMS, MMS, email, voice mail, etc.) and unified communications
-
Data, Integration & Security
Manage identities, specify access, connect with tech. Stack (A2A), extend OpenText capabilities, back-up and recovery, endpoint security
-
Digital Fax
Secure paperless eFaxing with pre-built integrations for sensitive documents along the customer journey
Forms
Digitize documents, data collection and processing
What’s new in Digital Experience
Customer Experience Orchestration 
New AI-assisted authoring capabilities
Improved collaboration with agencies and extended teams
Real-time conversation analytics for call centers
Unified Messaging applications to empower workers anywhere
Cloud-first and simplified deployment options
Resources
Choose the right CX KPIs
Learn how to boost customer loyalty by filtering and analyzing huge amounts of data to find the most important KPI metrics.
Watch the webinar
Make customer voices matter
Discover how digital transformation leaders are creating richer experiences and outpacing their less-digitally savvy peers.
Download the survey brief
Transform the digital Journey
Build great customer experiences that drive customer loyalty in Financial Services.
Read the white paperDelivering the continuous, connected customer journey. Get started.
