Business Network Support - Products and Services
Select a service below to find a Business Network Support contact:
OpenText™ Active Applications
- Toll free: 1-800-334-2255, select options 2, 4, 1
- Hours: 24x7x365
- Email: websupport@opentext.com
OpenText™ Active Catalogue
- Toll free: 1-800-334-2255, select options 2, 5, 2
- Hours: 8:00 am–8:00 pm ET, Monday–Friday
- Email: cataloguesupport@opentext.com
OpenText™ Active Intelligence
- Toll free: 1-800-334-2255, select options 2, 4, 3
- Hours: 8:00 am–8:00 pm ET, Monday–Friday
- Email: gxs-dqcsupport@opentext.com
OpenText™ ANX
- Toll free: 1-877-488-8269
- Hours: 24x7x365
- Email: anx-support@opentext.com
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OpenText™ AS2
- Toll free: 1-800-334-2255, select options 2, 2, 2
- Hours: 24x7x365
- Email: as2support@opentext.com
OpenText™ B2B Managed Services
- Toll free: 1-800-598-0351 (General Inquiries)
- Hours: 24x7x365
- Please refer to your Communications Guide for direct numbers for your environment.
OpenText™ BizConnect™
- Toll free: 1-800-334-2255, select options 2, 1, 2, 2
- Hours: 8:00 am–7:00 pm ET, Monday–Friday
- Email: tshelp@opentext.com
*For new tickets, customers must call or log a ticket via customer portal
OpenText™ BizLink™
- Toll free: 1-800-334-2255, select options 2, 1, 4
- Hours: 8:00 am–7:00 pm ET, Monday–Friday
- Email: tshelp@opentext.com
*For new tickets, customers must call or log a ticket via customer portal
OpenText™ BizManager400™
- Toll free: 1-800-334-2255, select options 2, 1, 3
- Hours: 8:00 am–7:00 pm ET, Monday–Friday
- Email: tshelp@opentext.com
*For new tickets, customers must call or log a ticket via customer portal
OpenText™ Covisint
- Please visit the Covisint support portal
OpenText™ Desktop ASN and OpenText™ Desktop EDI
- Toll free: 1-800-334-2255, select options 2, 1, 1
- Hours: 8:00 am–7:00 pm ET, Monday–Friday
- Email: tshelp@opentext.com
OpenText™ Document Capture and Management and Desktop Messaging, CSP
- Toll free: 1-800-209-6245, select options 1, 1
- Local: 1-678-823-4600, option 1, 1
- Hours: 24x7x365
- Email: desktopmessaging@opentext.com
OpenText™ EasyLink GMS
- Toll free: 1-800-209-6245, select options 1, 2, 1
- Hours: 24-hour support, Monday–Friday
- Email: irf@opentext.com
OpenText™ Fax2Mail™
- Toll free: 1-866-323-9707
- Local: 1-678-823-4529
- Hours: 24x7x365
- Email: f2msupport@opentext.com
- Download Center
OpenText™ Freeway Cloud
- North America
- Local: 1-800-334-2255 option 2, 4, 6
- Hours: 8:30 am–8:00 pm EST
- Email: desktop@opentext.com
- View the OpenText™ Freeway Cloud Customer Support Handbook - North America
- EMEA
- Local: +44 (0) 8452 30 30 35
- Hours: 8:30 am–5:30 pm GMT
- Email: freeway.support@opentext.com
- View the OpenText™ Freeway Cloud Customer Support Handbook - EMEA
- APAC
- Local: 1-800-226-877 option 1
- Hours: 8:00 am to 8:00 pm AEST
- Email: AU-Helpdesk@opentext.com
- View the OpenText™ Freeway Cloud Customer Support Handbook – APAC
OpenText™ Global Vendor Portal (GVP)
- Toll free: 1-800-334-2255, select options 2, 4, 4
- Hours: 8:00 am–8:00 pm ET, Monday–Friday
- Email: cshelp@opentext.com
OpenText™ ICC
- Toll free: 1-800-209-6245, select options 1, 2, 2
- Local: 1-678-823-4600
- Hours: 24-hour support, Monday–Friday
- Email: vanhelp@opentext.com
OpenText™ Information Exchange (IE)/OpenText™ Information Exchange Front End (IEFE)
- Toll free: 1-800-334-2255, select options 2, 2, 4
- Hours: 24x7x365
- Email: ecommreq@opentext.com
OpenText™ Inovisworks
- Toll free: 1-800-334-2255, select options 2, 2, 3
- Hours: 8:00 am–8:00 pm ET, Monday–Friday
- Email: eservices@opentext.com
OpenText™ Liaison
- Please visit the Liaison support page
OpenText™ Notification Service for email, SMS and Voice
- Toll free: 1-866-323-9707
- Local: 1-678-823-4529
- Hours: 24x7x365
- Email: myportalsupport@opentext.com
OpenText™ Production Messaging
- Toll free: 1-866-323-9707
- Local: 1-678-823-4529
- Hours: 24x7x365
- Email: myportalsupport@opentext.com
OpenText™ RightFax™ Connect
- Toll free: 1-800-540-7292
- Protect Hours: 8:00 am–8:00 pm ET
- Protect Anytime Hours: 24x7 for Severity 1 issues
- Email: support@opentext.com
OpenText™ Secure Messaging
- Toll free: 1-800-209-6245, select options 1, 1
- Local: 1-678-823-4600, select options 1, 1
- Hours: 24x7x365
- Email: desktopmessaging@opentext.com
OpenText™ Trading Grid™ Customer Portal
- Toll free: 1-800-334-2255, select options 2, 4, 2
- Hours: 8:00 am–7:00 pm ET, Monday–Friday
OpenText™ Trading Grid™ IE Experience
- Toll free: 1-800-334-2255, select options 2, 4, 2
- Hours: 8:00am–7:00pm ET, Monday–Friday
OpenText™ Trading Grid™ Messaging Service (TGMS)
- Toll free: 1-800-334-2255, select options 2, 2, 1
- Hours: 24x7x365
- Email: help@opentext.com
OpenText™ Trusted Link Enterprise (TLE)
- Toll free: 1-800-334-2255, select options 2, 1, 4
- Hours: 8:00 am–7:00 pm ET, Monday–Friday
- Email: tshelp@opentext.com
*For new tickets, customers must call or log a ticket via customer portal
OpenText™ Trusted Link System I (TLI)
- Toll free: 1-800-334-2255, select options 2, 1, 3
- Hours: 8:00 am–7:00 pm ET, Monday–Friday
- Email: tshelp@opentext.com
*For new tickets, customers must call or log a ticket via customer portal
OpenText™ Trusted Link for Windows (TLW)
- Toll free: 1-800-334-2255, select options 2, 1, 2, 1
- Hours: 8:00 am–7:00 pm ET, Monday–Friday
- Email: tshelp@opentext.com
*For new tickets, customers must call or log a ticket via customer portal
OpenText™ WebEC
- Toll free: 1-800-334-2255, select options 2, 2, 5
- Hours: 8:00 am–8:00 pm ET, Monday–Friday
- Email: webecsupport@opentext.com
OpenText™ Workflow Services
- Toll free: 1-800-209-6245, select options 1, 1
- Local: 1-678-823-4600, select options 1, 1
- Hours: 24x7x365
- Email: desktopmessaging@opentext.com